PRIVACY POLICY 

APEX Exterior Cleaning — www.imperialpw.com 

This Privacy Policy explains how APEX Exterior Cleaning (“APEX,” “we,” “us,” or “our”) handles personal information provided when customers request, schedule, receive, or communicate about our exterior cleaning services through www.imperialpw.com, by phone, email, or other business channels. 

1. Information We May Collect 

When you request a quote or service, we may collect your name, phone number, email address, property/service address, requested services, preferred appointment information, messages, photographs or other property information you choose to provide, and information needed to communicate about your job. 

2. Information Collected During Service 

To perform services, we may retain job-related information such as the service address, areas cleaned, quoted price, invoice/payment status, appointment history, customer instructions, and notes about property conditions or service requests. 

3. How We Use Customer Information 

We use customer information to respond to inquiries; prepare quotes; schedule appointments; communicate about services; perform and document work; send invoices or payment-related communications; handle customer concerns; maintain business records; improve our services; protect our business and customers; and comply with legal obligations. 

4. Communications 

By providing your phone number or email address, you authorize APEX to use that information to communicate with you about your inquiry, quote, appointment, service, invoice, or customer-support request. Any marketing communications will be handled in accordance with applicable law and available opt-out rights. 

5. Property Photographs 

Customers may provide photographs to help APEX evaluate a property or prepare a quote. APEX may use such photographs for internal job documentation, estimating, service records, quality review, or customer communication. APEX will not knowingly use identifiable customer/property photographs for public marketing without appropriate permission where required. 

6. Sharing Information 

APEX may share necessary information with employees, technicians, contractors, website/form providers, hosting providers, payment processors, scheduling or communication providers, professional advisers, and other vendors that help operate the business or deliver requested services. We may also disclose information when required by law or reasonably necessary to protect rights, safety, property, or security. 

7. Payments 

If payments are processed through a third-party payment provider, payment information may be handled directly by that provider under its own privacy practices. APEX does not need to receive or store full payment-card details when the payment provider processes them directly. 

8. Website and Technical Information 

When you visit the website, certain technical information may be collected automatically, such as IP address, browser/device information, pages visited, and basic usage information. Cookies or similar technologies may be used for website operation, analytics, security, or performance. 

9. Third-Party Services 

The website or business may use third-party services for hosting, forms, analytics, maps, communications, payments, scheduling, or other functions. Those providers may process information under their own privacy policies. APEX does not control independent third-party privacy practices. 

10. Retention 

APEX may retain customer and service information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, protect the business, and satisfy legal or regulatory requirements. 

11. Security 

APEX takes reasonable steps intended to protect customer information against unauthorized access, misuse, alteration, or disclosure. However, no electronic system or method of transmission can be guaranteed to be completely secure. 

12. Customer Privacy Requests 

You may contact APEX with questions about your personal information or to request correction or deletion where applicable. APEX will review requests under applicable law and may need to retain certain information for legal, accounting, security, or legitimate business purposes. 

13. Children’s Privacy 

Our services and website are not directed to children under 13. We do not knowingly request personal information from children under 13 through the website. 

14. Changes to This Privacy Policy 

APEX may update this Privacy Policy when business practices, technology, services, or legal requirements change. The updated policy will be posted with a revised effective date. 

15. Contact Us 

APEX Exterior Cleaning 
Richland, WA 99352 
Phone: (509) 438-4595 
Email: apexaec@hotmail.com 
Website: www.imperialpw.com