By using this website to book a service, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms and conditions, please refrain from booking a service.
Filling out the service request form does not guarantee a confirmed booking for the selected date and time. After receiving your submission, the service provider will reach out to you via phone, email, or text for confirmation.
Our service providers include owner-operators, teams, or referral agencies, depending on the business. All service providers are vetted and held accountable for their actions to ensure high standards of service and professionalism.
We reserve the right to deny or terminate services for any safety concerns, inappropriate or uncomfortable situations, hazardous conditions, or if utilities (e.g., electricity, water) are disconnected. If a service provider feels unsafe or the work environment is unsuitable, they may choose to leave the site, and the cancellation policy will apply.
To ensure safety and efficiency, please ensure that the area to be serviced is accessible and prepared for the work to be done. If the service requires moving heavy items or accessing hard-to-reach areas, please make arrangements ahead of time.
We are happy to work around pets. However, for the safety of both pets and our service providers, if a pet presents a risk or behaves aggressively, the provider has the right to leave the site. If this happens, our cancellation policy will apply.
Quoted prices are based on standard conditions. However, if the actual work site differs from what was expected (e.g., additional work required or the site is in a more difficult condition), the service provider will contact you to discuss potential price adjustments.
Payments for services are due upon completion, unless otherwise specified. We may place a hold on your credit card 24 hours prior to the booking to ensure funds are available, and payment will be charged after the service is completed.
Refunds are not offered; however, if there is an error in the service provided, please contact us within 24 hours, and we will work to correct the issue at no additional charge.
A minimum of 24 hours’ notice is required for cancellations or rescheduling. Failure to provide sufficient notice or inability to access the site will result in a cancellation fee, equal to the full value of the service.
While we make every effort to avoid damage or breakage during service, we are not liable for damage caused by normal wear and tear, improper installation, or unlisted fragile items. Providers carry insurance to cover damages they may cause.
Ensure that the service location is accessible on the scheduled day. If the service provider is unable to access the location, we will attempt to contact you. If we cannot reach you within 30 minutes of arrival, the service will be skipped, and the full service fee will be charged.
By booking a service, you agree not to directly hire any of our service providers or employees for similar services within one year of their engagement with you.
Any claims arising from or related to this agreement shall be governed by the laws of the state or province in which the services are provided, without regard to its conflict of law provisions.
APEX Exterior Cleaning: Pressure Washing & Window Washing reserves the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting to the website.
Consent for SMS Communication:
The phone numbers obtained through the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from Apex Exterior Cleaning: Pressure Washing & Window Washing, you may receive messages related to service updates and support.
Example: "Hello, thank you for contacting Apex Exterior Cleaning: Pressure Washing & Window Washing. How can we assist you? Reply STOP to opt out at any time. Message and data rates may apply. For assistance, text HELP or visit our Privacy Policy and Terms of Service.
Message Frequency:
Our SMS message frequency will range from 0 to 1,000 text messages daily/weekly/monthly across all users.
Potential Fees for SMS Messaging:
Many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally.
Opt-In Method:
Customers can opt-in for SMS messaging from Apex Exterior Cleaning: Pressure Washing & Window Washing through intake forms on our website located at https://imperialpw.com/. This agreement for SMS will not be shared with third parties for marketing purposes.
Opt-Out:
Customers can opt-out of SMS messaging from Apex Exterior Cleaning: Pressure Washing & Window Washing by replying STOP at any time to any received SMS message. Once opted out, they will receive no further SMS communication. They can opt back in at any time by replying START.
Standard Messaging Disclosures:
Message and data rates may apply.
Message frequency may vary.
You can opt-out at any time by texting ‘STOP’.
For assistance, text 'HELP' or visit our Privacy Policy and Terms of Service.